Frequently Asked Questions

I do not have the website features in this Q&A

This is either because:

-You joined before our web 2.0 service was launched in December 2008. You will have all the features you had when you joined and we will be migrating you to the new system as soon as possible so that you can enjoy the new ones. These include being able to log into the system to be allocated a new cleaner, see your cleaner's contact details, your own details, make changes to your license and so on.

-You joined the non internet service using a paper joining pack, please call the office if you would like to be moved onto the new system which has the same terms and prices as the online service. However we are still delighted to be serving our non internet customers and have found that most customers who joined the non internet service, did this because they feel more comfortable with it and still prefer to be on it. Please simply write or telephone Amy domestic cleaning agency service for your needs.

How to cancel your license online

The easiest way to cancel is online. It is very easy to do, but for your peace of mind we have put step by step instructions below.

You can also cancel using a letter or cancellation form as mentioned in the answer 'To Stop Using the Service' in the Payments section of these Questions and Answers.

This answer is purely to give technical help about online cancellation. For more general information about cancellation, please see also see the 'To Stop Using the Service' in the Payments section of these Questions and Answers.

To cancel the service online:

1, Log into the website
2, Press the yellow button on the left hand side menu called 'My Contract'.
3, At the bottom of the My Contract page, press the link saying 'Section for requesting access to cancellation module'.
4, The agency will telephone you to discuss everything with you to ensure a smooth cancellation and then set up your access to the cancellation part of the site.
5, Log into the website
6, Press the yellow button on the left hand side menu called 'My Contract'.
7, This will take you back to the My Contract page.
8, The link at the bottom of the My Contract will now say 'Cancel my license'.
9, Press this link and you will be taken through the step by step cancellation pages.
10, The final page will present you with a cancellation code, this means that the system has processed your notice to cancel your license to use a cleaner.
11, Please print out this cancellation verification page and keep it for your records.

If you have any problems, or need any further assistance, no matter how small, please contact the agency as we would love to help you.

How to order a replacement cleaner online

You can quickly and easily order a regular cleaner if you would like to replace or change your regular domestic cleaning person.

You can also order temporary ones to cover your regular cleaner if they are sick or go on holiday.

The quickest, easiest and simplest way to request a replacement cleaner is online.

It is very easy to do, but for your peace of mind we have put step by step instructions below.

You are also more than welcome to telephone, email or fax the office for a replacement cleaner, of course manually processing your request can never be as quick as the online service, but of course many customers still prefer this way and we are delighted to serve them.

This answer is purely to give technical help about ordering a replacement cleaner online. For more general information about the domestic cleaning agency service please see the Questions and Answers area of this website.

How to order a replacement cleaner online:

1, Log into the website

2, Go to the My Profile page

3, On the My Profile page is a “Request a cleaner section”.

4, Within this section you can click on the link called “New cleaner request”.

5, Enter your requirements and press the “Post Job button”.

Instead of using the New Cleaner Requests link, you can also resubmit one of your previous online cleaner requests which are saved on the system.

So if your current request is the same as one of your previous ones, you can simply reactivate one of your previous ones to save time as you do not have to re-write one.

Your job is checked by the office and we carefully go through our database of cleaners to choose the cleaner we think will suit your requirements. Once we have matched you up to our best choice of cleaners, we contact the cleaner to check they want the job, then go through the details of your requirements.

We allocate you the cleaner by giving the cleaner your contact details, we will also contact you to tell you that this has been done and then you will also be able to see the cleaners details and contact details on your My Profile page. Most customers like to contact the cleaner directly to sort out their interview, first clean and so on. They find it best to speak directly to the cleaner as this is of course the quickest and most efficient way to instruct the cleaner of their requirements. However the agency is delighted to speak to your cleaner for you to organise your interview and cleaning if you prefer.